Shipping policy

The Legacy Promise

Every GGOAT Heritage garment is made specifically for the man who ordered it. We don't mass produce inventory or pull products from warehouse shelves. Your apparel is crafted after your order is placed, allowing us to maintain the premium quality and attention to detail that defines our brand.

Quality takes time—and we believe it's worth it.

Order Processing

Orders typically enter production within 1–3 business days.

Because each piece is produced on demand, production generally takes 5–10 business days before your order ships. During periods of high demand, holidays, or new collection launches, production times may be slightly longer.

Once your order has shipped, you will receive an email containing your tracking information.

Shipping Times

After production is complete, estimated shipping times are:

United States

  • Standard Shipping: Approximately 2–7 business days

International

  • Shipping times vary by destination and local customs processing.

  • Delivery estimates are provided at checkout but cannot be guaranteed.

Please note that production time and shipping time are separate.

Tracking Your Order

Once your package leaves our production facility, you'll receive a tracking number via email.

Please allow up to 48 hours for tracking information to update after your shipping confirmation.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your order.

GGOAT Heritage is unable to replace or refund orders shipped to an incorrect address provided during checkout.

If you notice an error immediately after placing your order, contact us as quickly as possible. If production has not yet begun, we'll do our best to update your address. Once an order has entered production or shipped, changes can no longer be made.

Lost Packages

If your tracking has not updated for an extended period or your package appears to be lost in transit, please contact us.

We'll work directly with our manufacturing and shipping partners to determine whether the shipment has been delayed or genuinely lost.

If a package is confirmed by the carrier to be lost before delivery, we will replace your order at no additional cost.

Delivered But Not Received

If your tracking status shows Delivered, Out for Delivery, or Delivery Attempted, the shipment is considered successfully delivered by the carrier.

Before contacting us, we ask that you:

  • Verify the shipping address on your order.

  • Check around your property.

  • Ask household members or neighbors if they accepted the package.

  • Contact your local post office or shipping carrier, as they often have GPS delivery information.

Many "missing" packages are located within 24–48 hours.

If you're still unable to locate your package after taking these steps, contact us and we'll gladly assist you in opening a carrier investigation.

Returned Packages

If a package is returned because of an incorrect address, refused delivery, or failure to collect the shipment, we can reship your order after the original package has been returned.

Additional shipping charges will apply for reshipment.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authority.

Customs processing times vary by country and are outside our control.

Orders delayed due to customs clearance are not considered lost shipments.

Shipping Delays

While we strive to meet all estimated delivery dates, shipping carriers occasionally experience delays due to weather, holidays, customs processing, transportation issues, or other circumstances beyond our control.

We appreciate your patience whenever these rare situations occur.

Questions?

If you have any questions about your order, our support team is here to help.

Email: support@ggoatheritage.com

At GGOAT Heritage, we believe the men who spent decades building their families deserve products—and service—that reflect that same commitment to excellence.